Contact us

Details of how to contact the Environment Agency.

General enquiries

Telephone: 03708 506 506

Telephone from outside the UK: +44 (0) 114 282 5312

(Mon to Fri, 8am to 6pm)

Details of call charges can be found on the GOV.UK website

Email address:

National Customer Contact Centre
PO Box 544
S60 1BY

Our social media accounts

Visit our Facebook page Environment Agency's photosets on Flickr Follow us on Twitter Watch us on YouTube



Incident hotline

Report an incident on 0800 80 70 60 (Freephone, 24 hour service)

Find out more about the type of incidents we deal with.


Call Floodline on 0345 988 1188 (24 hour service).

The type talk number for this service is 0345 602 6340

Waste registration

Hazardous waste registration: 03708 502 858 (Mon to Fri, 9am to 5pm).

Press office

Contact our press office who provide resources for journalists in the print, broadcast and electronic media who want information about us and our work.   

Environment Agency local offices

Find an Environment Agency office local to you

Visits from foreign delegates

If you work in environment protection or regulation outside of the UK and are interested in visiting us, please complete ourvisit request form (Word,159KB) and email your form to the EU and International Relations team at least six weeks before the planned visit.

For any other queries please email our general enquiries.

Customers in Wales

For any queries about rod licensing or the CRC Energy Efficiency Scheme call the Environment Agency general enquiries line.   For all other queries contact Natural Resources Wales on 0300 065 3000 or visit

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